Terms and Conditions
Due to the handmade nature of all our products, many items items are made-to-order, and therefore may take up to 14 business days to ship. Items in inventory will ship within 48 hours of placement of order. All items ship Monday - Friday, Excluding Holidays, via UPS with signature upon delivery required, no exceptions. We are unable to ship to PO Box and Military Addresses. Shipping and handling charges are customer’s responsibility. Sales in California are taxable at the State Tax Rate of 7.75%. Buyer will receive an email confirmation once order has shipped. For international orders, customer’s are responsible for all import duties and custom fees for their own country. Jennifer Lyon, LLC is unable to identify how long a delivery of an order will take to arrive to your specific country or how long it will take to clear customs once it reaches your specific country. Shipping Rates: Ground $20, 2nd Day $30.
RETURNS AND EXCHANGES
Our goal is for our customers to be completely happy with their purchases. We will gladly assist you will all questions and details about our inventory. Due to the unique nature of our inventory, we have a rigid exchange policy. At this time, we are unable to returns.
Within 48 hours of PURCHASE, Jennifer Lyon, LLC will gladly provide a store credit or allow for the option of exchange for an item of equal value (less any applicable sales taxes and shipping costs). All store credits have a one year expiration date from the day of issuance. Please ensure that return item is packaged securely, use a shipping service that provides tracking while in transit, insure item for its full value, and return shipping is not refundable. Please notify Jennifer Lyon, LLC of desire for store credit or exchange with 48 hours of receipt of PURCHASE. SPECIAL ORDERS or CUSTOM ORDERS are non-returnable or non-exchangeable. Any of these items are considered FINAL SALE. These orders cannot be canceled once they have been put into production. SALE MERCHANDISE MARKED 40% OR MORE is non-returnable or non-exchangeable. These orders are considered FINAL SALE.
Every piece of Jennifer Lyon, LLC jewelry is made from the finest materials, often cut from natural resources, and is hand-finished. Please wear your Jennifer Lyon, LLC jewelry with care; after putting on hairsprays, lotions, and fragrances. Always use care when exposing to sunlight, unnecessary heat and moisture. Never expose them to household chemicals or jewelry cleaners. To clean, use a dry, soft white towel. Store in a dry location to avoid extreme temperature changes.
At Jennifer Lyon, LLC quality and craftsmanship is our utmost concern. However, all jewelry is delicate by nature. Jennifer Lyon, LLC will repair, at no charge, any breakage caused by MANUFACTURER DEFECT within 120 days if receipt of purchase. Repairs deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis. Please note, with the natural materials we work, some items are more fragile than others. This means that some require more care and attention when wearing. Furthermore, it requires attention in how they are to be worn. i.e.: on a short necklace, never a long necklace. Or never layered, only as a single piece.
For diamond and gemstone jewelry repairs: Jennifer Lyon, LLC will repair item only if diamond or gemstone falls out (diamond or gemstone must NOT be lost, only fallen out). Diamond and gemstone must be included at the time of repair. Please remember, due to regular use diamonds and gemstones in jewelry must be retightened, at least, annually. We urge you to have your diamond and gemstone jewelry items professionally cleaned, checked and tightened, at least, annually. If your Jennifer Lyon, LLC jewelry pieces are treated with care they will have years of longevity added to them!
Due to the organic nature of many items in our inventory, there will be a variety of natural variations and differences in the materials used. Changes in color and variations in texture are expected in every product and add to its beauty. Please be aware of this at the time you place an order.
Jennifer Lyon, LLC understands the importance of keeping its customers personal and payment information private. None of your information collected on this site will be shared or sold to third party companies. It is strictly used by Jennifer Lyon, LLC to operate our business and process payments. We respect your privacy!
All content of this site, unless otherwise noted, are property of Jennifer Lyon, LLC. Use of any content within this site is not permitted without prior written consent. The use of our Look Book and company generated images from this site may be used on “personal blogs” so long as “Jennifer Lyon Jewelry” is credited alongside each post with a link directing back to this, our, website.